Privacy Policy

We collect information you give us directly, including when you:

• Complete a contact, insurance verification, or level-of-care quiz form
• Call or text our admissions team

This may include your name, phone number, email address, date of birth, insurance carrier and member ID, the program you're interested in, your quiz answers, and any details you choose to include in a message.

We also collect limited technical information when you visit, such as IP address, browser type, device information, referring page, and pages viewed — including which page you were on when you submitted a form, so we can respond appropriately.

Protected health information you provide as a current or prospective patient is handled in accordance with HIPAA and applicable Virginia law. Substance use disorder records receive additional confidentiality protections under 42 CFR Part 2 and are generally not disclosed without your written consent, except where permitted or required by law. Please avoid sharing sensitive clinical detail through web forms, email, or text; call our admissions team for confidential conversations.

• Respond to inquiries and coordinate assessments and admissions
• Verify insurance benefits and eligibility
• Provide the treatment, referrals, and follow-up care you request
• Improve our website, services, and communications
• Meet legal, accreditation, and regulatory obligations
• Send appointment reminders and administrative updates

We do not sell your personal information, and we do not use or share PHI for marketing without first obtaining any authorization the law requires.

We may share information with:

• Members of your treatment team and referring providers as needed for care
• Your insurance carrier or payer for verification and billing
• Service providers who host our website, store form submissions, and send email, under agreements that require them to protect your information
• The analytics vendor listed below, only if you accept tracking on our site
• Government agencies, courts, or others when required by law, subpoena, or to protect someone's safety

Our site uses an opt-out consent model: analytics, call tracking, and external media (embedded maps, videos, and review widgets) are on by default for new visitors, and you can turn any of them off at any time using the floating privacy icon at the bottom-left of every page, or the control below. Your choices are saved in your browser with a timestamp so they persist across visits.

We never sell your data, and we never share the contents of our forms or your health details with these vendors. Form conversion events fire only on successful submission and contain no personal information.

Google Analytics runs in consent mode with advertising signals always denied — we do not use it for ad targeting or advertising profiles. Page views are recorded as path names only. Google handles data under its own privacy policy.

If you provide your phone number, you consent to be contacted by phone, text, or email about treatment services. Message and data rates may apply. Reply STOP at any time to opt out. Consent is not a condition of receiving treatment.

We keep website inquiry information only as long as reasonably necessary to respond to your request and meet our legal and record-keeping obligations. Clinical records are retained in accordance with Virginia law and applicable federal regulations.

• Ask us to update or correct the contact information you provided
• Opt out of non-essential marketing communications by contacting us
• Turn off website tracking using the Do Not Track option above
• Request information about the PHI we maintain about you, subject to HIPAA, 42 CFR Part 2, and our Notice of Privacy Practices

Patients have additional rights under HIPAA, including the right to access, amend, and receive an accounting of certain disclosures of their PHI. To exercise those rights, contact our Privacy Officer below.

We use administrative, technical, and physical safeguards, including encrypted transmission and access controls. No method of transmission over the internet or electronic storage is completely secure.

This website and our programs are for adults 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us so we can remove it.

Our site may link to other websites. We are not responsible for their privacy practices and encourage you to review their policies.

We may update this policy from time to time. Changes will be posted here with a new effective date.

Virginia Addiction & Mental Health Center
5400 Shawnee Road, Suite 302, Alexandria, VA 22312
Phone: (571) 586-2883